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© 2023 by PRETTY GAL. Proudly created with Wix.com

CUSTOMER CARE

EMpower Dancewear is a one-woman operation , and as a small business I really care about providing high-quality products that I am proud of. I will do my very best to make each and every customer happy with their purchase. Please see the FAQ below, and if you have any remaining questions, comments, concerns, or special requests, please don't hesitate to contact me and I'll get back to you as soon as possible! 

Contact me at

contact@empowerdancewear.com

RETURNS

Please ensure that you are 100% happy with your custom specifications, as there are no returns or refunds on custom dancewear.  However, if a product is faulty or I've made a mistake and the product is not to your specifications, I'm more  than happy to provide a replacement product of equal value.  

 

Ready-Made items can be returned at the customer's expense, but a refund will only be issued if the item is in original condition and has not been worn. 

FAQ

Do you provide International delivery?

 

Yes, international shipping is available, and costs vary by country. All products are handmade in and shipped from the UK. Orders can be shipped to (in alphabetical order) Australia, Austria, Belgium, Bulgaria, Canada, China, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Romania, Serbia, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom, and theUnited States. 

How long do custom orders take?

 

The turnaround time for custom orders is currently 1-4 weeks. I always endeavour to get orders made and shipped as quickly as possible, but please keep in mind that EMpower Dancewear is entirely a one-woman operation. 

Do you have an ambassador program?

We do not currently have an ambassador program, however it is definitely something that is in consideration. If you're interested, keep an eye on our Instagram page (@empowerdancewear) as that's where any news will be.

How can I pay for my order?

You can pay in several ways: with a PayPal account, through PayPal Guest Checkout (no account needed), or with a debit or credit card through Stripe.  All payments are secure. 

Do you have any printed/patterned fabrics?

My focus as a brand is on beautiful and bold solid colours, however I will occasionally hand-pick a printed fabric for a limited edition run.  These will be for order on a separate listing for each print where you can choose your leotard style, sleeves, trim, and size. If you want to keep up to date with what patterns will be available and when, follow us on Instagram (@empowerdancewear) or sign up for our emails on the website homepage or in the footer. 

Do you have child sizes?

Unfortunately I do not currently offer child sizes, and have no immediate plans to in the near future. If you would like a custom-order Extra-small for an older or more mature child, please get in touch by email or Instagram message. 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.empowerdancewear.com (the “Site”).

PERSONAL INFORMATION YOU GIVE US
You may give us information about you by placing orders or filling in forms on our Site or by corresponding with us by phone, email or otherwise. This includes information you provide when you:
register to use our Site; place an online order on our Site or in person; sign up to receive our newsletter; enter a competition, promotion or survey; participate in social media functions on our Site; and report a problem with our Site.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect your Name, Contact Details, Purchase History, Device Type, Location Data, and your response to promotions.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- We use Google Analytics tools on our Site. These tools automatically collect information about you when you click on one of our ads displayed on Facebook or any other participating ad networks. This is called a “conversion”.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (PayPal email address only), email address, and phone number. We refer to this information as “Order Information”.

Disclosure of your information to third parties
Our Site is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Wix's data storage, databases and the general Wix application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Wix's Privacy Statement (https://www.wix.com/about/privacy). 
 
We may share your personal information with:
We may disclose your personal information to third parties where it is in our legitimate interest to do so for any of the following reasons:
in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
if all or substantially all of EMpower Dancewear’s assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets; or
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or to enforce or apply our Terms of Use or to establish, exercise or defend the rights of EMpower Dancewear, our customers, or others.
We may share your personal information with third parties who, whilst not essential for our business to operate, enhance your experience of our Site and your usage of the Services, for example for ad targeting.
Save as set out in this Privacy Policy, we do not sell your personal information or disclose it to any third parties without your consent.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

That might seem like a lot but the reason behind our data collection is to ensure that we give you the best service we possibly can.  This information allows us to get your order out to you, and let you know when it is coming.
We also use the above data to give you what you want, let you see our new products and if there are any promotions on at the moment.  We only want to provide the best user experience for our customers.
We may occasionally send out emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by:
Emailing us at contact@empowerdancewear.com
By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can be found at the bottom of email.

Social Media
We love to see what our EMpower Dancewear customers are wearing and keep in contact with you guys! We recognise that social media offers a platform for our company to perform marketing, stay connected with customers and build our profile online.
If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our social media accounts, commenting or tagging us in photos or post and sharing our content via liking, sharing, or reposting. From this interaction, we may collect data that will help enhance your experience with us in the future.
If you tag us in a photograph that we love, we may share it across our social media accounts. By interacting with us, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will stop.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. No payment information is processed by the Site, all payment processing is done through third parties. You can read more about how these companies process and use your personla information here: PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full ; Stripe: https://stripe.com/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- If you would like to opt-out from receiving our newsletter, please do so by clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email, or email us at contact@empowerdancewear.com.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below, or at contact@empowerdancewear.com.

RIGHT TO OBJECT
Direct marketing
You have the right to object at any time to our processing of your personal information for direct marketing purposes.
Where we process your information based on our legitimate interests
You also have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
 
YOUR OTHER RIGHTS
You also have the following rights under data protection laws to request that we rectify your personal information which is inaccurate or incomplete.
In certain circumstances, you have the right to:
request the erasure of your personal information erasure (‘right to be forgotten’);
restrict the processing of your personal information to processing to which you have given your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of others.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependants to use this site.
We do not knowingly collect the data of anyone under the age of consent on our website. 

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@empowerdancewear.com.


Updated: 22/5/2018